What’s in a Farm Value box?
Our vege boxes are seasonal and weather dependent, so the contents change throughout the year. In general, in a large box you can expect a mix of staples - potatoes, onions, carrots, garlic etc - leafy greens such as curly kale, silverbeet; a herb such as coriander, basil or parsley; salad greens such as lettuce, salad mix or baby spinach; and usually one or more of the following: broccoli, broccolini, cauliflower, cabbage, celery. Depending on the time of year your box could also include: tomatoes, cucumbers, pumpkin, eggplant, fennel, radishes, turnips, kohl rabi, beans, snap peas, leeks, zucchini etc. We grow most of the produce ourselves, but we also add certified organic vegetables from other New Zealand growers as needed & these are labelled as such on the website. We do not include any imported produce at this time.
What shipping option should I select?
If you are in one of the areas shown on this map, or in Te Puna, Omokoroa or Katikati, or within 5 minutes drive of SH2 between Bethlehem & Katikati, select the Urban shipping option. If you are within the Bay of Plenty or Waikato region, select that option. If you are outside of those regions, select Other North Island. We do not attempt South Island deliveries. Please note that any deliveries outside the Urban zone marked on this map are at your own risk as the courier services do not cover perishable items.
If you any reason you have selected the wrong shipping option, we will still send your order, and will be in contact to arrange changing your shipping option to the correct one for future orders.
Is there a minimum sign up period for Value Box subscriptions?
There's no minimum sign up period for the subscription boxes - however as the system is automated, you do need to remember to cancel or pause your subscription before the next billing cycle occurs, if you want to skip or cancel your box. We suggest starting with a small box on fortnightly subscription, then you can see if it's a good fit for you and have plenty of time to cancel your order if it isn't.
How do I pause my subscription? Why did I still receive an order when I paused my subscription?
One thing to be aware of with pausing subscriptions is that each cycle starts from when you placed your original order. So for instance, if you started a weekly subscription at 5pm Tuesday, you would have received your order the following week, as it missed the 4pm cut off. That means that you will have to pause your order more than a week ahead of time to affect the next cycle. On the same token, if you placed your order at 3.30pm Tuesday, you only have a half hour window to put your order on pause. As all our customers place orders at all times of the week, the general guideline is to take a note of when your subscription is charged, each week (you should receive an order email when this occurs) and make sure to pause your subscription in the six days before that happens. We also request that you notify us with which date(s) you are wanting to pause, even if you have logged in to do this yourself, so we can ensure that you get orders when you want them and none when you don’t. Either email Natalie at email@example.com or use the Contact form. Unfortunately we are unable to offer refunds in the scenario where an account has been paused incorrectly, unless you have made contact with us about pausing your order and we have made the error. Please contact us if you have any problems or concerns.
I haven’t received my order?
First, check the time that you placed your order. We have a strict order deadline of 4pm Tuesdays. If your order is placed after that time, it will roll over to the following week.
If your order timing is correct and you are in the Urban shipping category, it should arrive by 6pm Wednesday at the latest.
Overnight deliveries should be received by 5pm Thursday, though they are generally delivered in the morning.
If your order has not been received by that time, please contact Natalie on 027 230 2008 or firstname.lastname@example.org and she will follow up with the relevant courier company for you - it will likely be delivered early the following morning.
We do not process unpaid orders. If you have a subscription order, Stripe will make several attempts to deduct payments from your account; if it is unsuccessful your order will not go through, so please ensure that you keep a high enough balance in that account for payments to be deducted, especially if your original order was placed close to the Tuesday 4pm cut off, as this will mean there is less time for Stripe to attempt payment deductions.
We have a zero waste household, is there any plastic in your Value Boxes?
Our farm is built on environmentalist values, and the plastics issue is very high on our radar. We try our best to use no, or compostable, packaging wherever possible, but unfortunately with the logistics of shipping fresh produce, particularly the fragility of greens, and the cost, functionality & availability of plastics alternatives currently, we haven’t been able to eliminate them completely - yet! However if you’d like to come and see us at the Tauranga Farmers Market on Saturday mornings, you can select anything you like without packaging, and even fill your own containers for things like salad mix - at a discounted price. If coming to the market isn’t possible, we would suggest creating a custom order from the website of items that do not have plastic packaging (all baby leaf greens - salad mix, rocket, baby spinach etc come in plastic ziplock bags at this point in time - the ziplocks are our concession to reusability, for products where plastic is necessary) although do note that because of respiration and moisture of produce we are required to use a plastic crate liner in the boxes to prevent it falling apart during transit - you are welcome to return these liners to us for us to dispose of. Unfortunately due to NZ food safety regulations, we are unable to reuse plastic packaging.
My discount code isn’t working?
There are two common reasons why your discount code might not work:
Most codes have a minimum order value of $20 - check if your order meets this criteria
Due to a technical issue, discount codes cannot be applied to subscription items such as bouquets & value boxes - this is because we are unable to remove the code for subsequent orders. If you are setting up a subscription and would like to use a discount code for your first order, we are happy to manually process a refund for the value of the discount once your order has been placed - just let us know and we’ll get that through to you.
I have a rural delivery address, can I place an order?
It depends - our courier delivers to some rural addresses. Anything within the highlighted zone on this map we can definitely get to you. Anything outside of that zone we can attempt an overnight delivery, but this will be at your own risk as the courier services do not cover perishable items. An alternate drop off point within the highlighted zones on the map is recommended, if at all possible for you.
I want to open a wholesale account, how do I do that? What is your wholesale pricing?
We love to work with local businesses to offer our produce to a wider range of people. We have some criteria for wholesale accounts, to ensure that we’re able to provide the high standard of service that we hold ourselves to. Please contact us with details of the following:
Name of business
Years in business, if any
Nature of your business
Which products you are interested in purchasing
Approximate volume of orders per week
When you are wanting to begin receiving products
If your answers meet our criteria then we will follow up with a trade account application & a sample fresh list so you can get an idea of pricing & product availability.
Can I visit your farm?
Our farm is very busy and unfortunately we are not able to accommodate one-off visitors. We do have tours/open days regularly throughout the year, please check the Events page for the upcoming dates.
Can my group tour your farm?
We are able to offer a limited amount of private tours each month. These are only available on Tuesdays. As tours take time away from our core work, we have different pricing scales depending on what category your group falls into. We have four group categories:
1. School & early childhood groups are free of charge (a koha for our time is always appreciated, but we feel it is far more important to offer our youth the experience). Please note that this category does not include tertiary or international students.
2. Community groups with a focus on gardening/organics/agriculture. For these tours we require a minimum of ten people. There is a minimum charge of $100, or $5 per person for 20 people or more.
3. Private groups, including groups of international students. For these tours we require a minimum of ten people. There is a minimum charge of $200, or $20 per person for more than 10 people.
4. Tertiary groups. If you are leading an organics/horticulture/agriculture/agribusiness course, we can tailor your tour experience to be specific to your curriculum and to the budget that you have for field trips.
Tours typically take 1.5 hours. Bookings are required at least six weeks in advance. Please contact us to make a booking.
Can I volunteer/WWOOF/intern on your farm?
We do not currently take one-off volunteers, as this is too disruptive to our workflows, nor are we able to offer accommodation to WWOOFers. If you are able to commit to a regular volunteer day each week for at least six weeks, we can book that in for you; if you would like to WWOOF and have self contained & self-catering accommodation, we are able to host you for a minimum of two weeks and a maximum of eight weeks. Due to high demand we recommend booking in your WWOOFing stay at least two months in advance. We ask for three days of work per week and offer access to food/ingredients, bathroom facilities, power & wifi for the duration of your stay.
We do not currently offer unpaid internships as this does not fit with our ethos of meaningful work opportunities; we do offer a six week paid internship for school leavers over the summer for which a canvas tent is provided and full board is part of the remuneration. Please email us if any of these options apply to you and you would like more information.
Do you have any jobs available?
We have a maximum capacity for permanent staff and generally do our hiring in Spring, though we do hire at other times of the year as needed. Our only prerequisite is that you have a passion for organics and regenerative agriculture. You must be a team player, have a purposeful and forward-thinking work ethic, and a positive energy to fit into our team culture. Some experience in production horticulture, or an organics or horticulture qualification, can be useful but is not mandatory as most learning can occur on the job. If you feel you meet these criteria, please send through a letter explaining any relevant work or educational experience & why you want to work here. We will add you to our waiting list and be in contact next time we have positions available. Full time roles are rare unless you have relevant industry experience; in general we start new team members in part time, contract or casual roles and increase the number of hours as competence and ability is demonstrated. If you are new to horticulture and wanting experience & training working on an organic farm with a possibility to work with us in future, we highly recommend participating in the part-time Toi Ohomai Level 4 Certificate in Organic Primary Production, & requesting a placement on our farm which will see you gaining one day per week of work experience here for a year. To date all of the students that have been placed with us through this course have transitioned into paid positions, so it is a pathway that we strongly advocate.